Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. From account verification to choosing the fastest payout method, you’ll learn exactly how to cash out your winnings at Space XY without delays.
Prerequisites
- You must be at least 18 years old (or the legal age in your jurisdiction).
- A verified email address and phone number linked to your account.
- Completed Know Your Customer (KYC) verification: submit a valid government ID (passport or driver’s license) and a recent utility bill or bank statement.
- A registered payment method that matches the name on your account (e-wallet, credit/debit card, or bank transfer).
- No outstanding bonus wagering requirements – all bonuses must be fully wagered before requesting a withdrawal.
- Sufficient funds in your cash balance (withdrawable balance).
How to Sign Up
- Visit the official Space XY casino website. Click the “Sign Up” or “Register” button – usually located at the top right corner.
- Fill in the registration form with your personal details: full name, date of birth, email address, and preferred currency.
- Create a strong password (minimum 8 characters, including uppercase, lowercase, and a number).
- Agree to the terms and conditions and confirm you are of legal age.
- Complete the registration by clicking “Create Account”. A verification email will be sent to your inbox.
- Click the verification link in the email to activate your account. Then log in and proceed to make your first deposit.
Wagering Calculation
Understanding wagering requirements is crucial before you withdraw any bonus winnings. Suppose you receive a €100 bonus with a 35x wagering requirement on the bonus amount. The total amount you need to wager is: €100 × 35 = €3,500. If the bonus also includes a deposit of €100, and the requirement applies to both deposit + bonus (commonly written as “35x (D+B)”), then the calculation is: (€100 deposit + €100 bonus) = €200 × 35 = €7,000. Let’s say you play a slot with an RTP of 96% and a contribution of 100% toward wagering. After wagering €7,000, your expected loss is €7,000 × (1 – 0.96) = €280. So on average, you’d have €200 – €280 = -€80, meaning you’d likely lose the bonus before meeting requirements. Always check game contributions: slots often count 100%, but table games may count only 10% or less. Use this formula to decide whether a bonus is worth taking.
Licence & Player Protection
Space XY casino operates under a Curacao eGaming licence (sub-licence granted by Antillephone N.V.). This licence ensures the platform adheres to basic standards of fairness and security, including the use of SSL encryption to protect your data. However, Curacao’s regulatory framework is less stringent than Malta Gaming Authority (MGA) or UK Gambling Commission (UKGC). Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country. We recommend consulting a tax advisor to understand your obligations. For player disputes, Space XY offers a 24/7 live chat support and an internal complaint process. If unresolved, you can escalate to the Curacao gaming control board.
Payment Methods
| Method | Min Deposit | Min Withdrawal | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 2–5 business days | None |
| Skrill | €10 | €10 | 12–24 hours | None |
| Neteller | €10 | €10 | 12–24 hours | None |
| Bank Transfer | €20 | €50 | 3–7 business days | May apply |
| Cryptocurrency (Bitcoin) | €20 equivalent | €20 equivalent | Up to 1 hour | Network fee |
Note: Withdrawal times are estimates after approval. First withdrawals may require additional verification.
Good to Know
The Space XY VIP program features 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Points are earned by placing real-money bets – typically 1 point per €10 wagered on slots (lower for table games). Bronze offers a personal account manager and monthly reload bonuses. Silver adds expedited withdrawals and higher deposit limits. Gold includes a dedicated VIP host, exclusive tournaments, and cashback on losses (up to 10%). Platinum and Diamond provide luxury gifts, holiday packages, and a faster withdrawal process with zero fees. Loyalty points convert to bonus cash at a rate of 100 points = €1. Points never expire as long as you log in once every 90 days.
Fix It Fast
- Scenario 1: Withdrawal pending for more than 48 hours. Contact live chat. Often, pending withdrawals indicate missing documents. Check your email for KYC requests and upload them immediately.
- Scenario 2: Bonus wagering progress not updating. Some games contribute less than 100%. Check the game’s contribution percentage in the terms. Switch to slots (usually 100%) to clear the requirement faster.
- Scenario 3: Bank transfer not arriving after 7 business days. Verify that the bank account name matches your casino name exactly. Reconfirm your IBAN/SWIFT details. Delays can also occur due to intermediary banks.
- Scenario 4: Account locked after login. Reset your password via the “Forgot Password” link. If that fails, use the “Unlock Account” option in email or contact support to lift the lock.
- Scenario 5: Self-exclusion or limit requests not actioned. Reach out to the responsible gaming team directly. Request a confirmation email. If unresponsive, escalate to the licensing authority.
Common Questions
How long does the first withdrawal take?
First withdrawals typically take 24–72 hours for verification, then processing time depends on the method (e-wallets: 12h–24h, cards: 2–5 days, bank transfers: 3–7 days).
Can I withdraw before meeting wagering requirements?
No, all active bonuses must be fully wagered before any withdrawal. Attempting to withdraw with unfulfilled wagering will cancel the bonus and any related winnings.
What documents are needed for KYC?
A valid government-issued ID (passport, driver’s license, or national ID) and a recent proof of address (utility bill or bank statement dated within the last 3 months).
Are there withdrawal limits?
Yes, typical limits are €5,000 per week and €20,000 per month. Higher limits may be available for VIP members.
Why does my withdrawal get rejected?
Common reasons: name mismatch, expired documents, wagering not completed, or exceeding maximum withdrawal from a bonus. Check the relevant terms.
How do I cancel a withdrawal?
Go to the cashier, select “Pending Withdrawals,” and click “Cancel” if the status allows. You can then re-request after fixing the issue.
Does Space XY charge fees for withdrawals?
No, the casino does not charge fees. However, bank transfers may incur intermediary bank charges, and cryptocurrency transactions have network fees.
Can I withdraw to a different payment method than I deposited with?
Yes, but you may need to verify the new method. Withdrawals are generally sent back to the same source where possible.
Getting your first withdrawal right is the real test of any iGaming platform — and now you have the tools to pass it with ease. Follow these steps, keep your account verified, and always read the bonus terms to avoid surprises. Good luck and play responsibly!